How should a restaurant test whether a cancelled DoorDash order was paid or reversed correctly?

Cancelled orders can have different payment treatment depending on when cancellation occurred and what happened operationally. Start with the final order status, cancellation reason, acceptance and preparation timing, pickup evidence when available, and the payout or amendment where the order settled.

Keep paid cancellations, unpaid cancellations, and later reversals separate. An order showing sales in one export may be corrected in a later payout. The operator’s job is to build the complete order timeline and compare it with the marketplace’s current merchant policy before escalating.